Corporate Social Responsibility (CSR)

Trioliet stands for sustainable innovation

We aim to manufacture feeding machines and systems that contribute to healthy, comfortable (working) conditions for our customers, employees and environment.

Our policy strives towards continuous development and optimisation (Profit), respect for others (People) and a healthy environment now and in the future (Planet).

Sustainability is of great importance for the future and we are happy to contribute to it.

 

Trioliet stands for


...innovative, sustainable feeding machines and systems   
Trioliet is a leading player in the global market of innovative, sustainable feeding technology. Part of our revenue comes from an extensive portfolio of energy-saving, environmentally friendly technologies. We have patented a large number of inventions that make our machines more user-friendly, safe, sustainable and economical. A good example of this is our self-loading mixer, which allows just one person with one tractor and one machine to load, mix and dispense the feed. Our unique cutting and loading system comes with a cutting or shear blade and prevents overheating and loss of feed. This does not just improve efficiency for our customers; it also saves time and money. These patents help create technology to benefit people and the environment.
 

...clear objectives
Part of our mission is to design and make our machines as efficient, innovative, safe and environmentally friendly as possible. We try to do this by using the newest technologies in all areas. The sustainability of our machines and systems (Planet) is tested very thoroughly, and we try to restrict fuel costs to a minimum (Profit). Another important aspect is the good management and development of our employees (People). In addition to a healthy, safe working environment, we feel it is important that our employees are able to develop on a personal and professional level. Training is therefore a priority for us. However, Trioliet's social responsibility is not limited to its own employees. It goes deeper into the chain to include our trade partners, our environment, our potential employees and other people showing an interest in our company. By fully automating the feeding process, we offer customers the opportunity to develop their social lives and leisure activities. This offers the next generations of dairy cattle farmers the opportunity to develop their companies further based on a healthy balance between work and personal life.


...good business ethics
We do business with our trade partners in a transparent way. We are interested in long-term relationships with our suppliers and customers and are continuously looking for opportunities to form alliances. If possible, we involve our suppliers in our innovations to develop new products, preferably by means of long-term contracts. We feel that doing business is all about trust and co-creation and that the ultimate goal is mutual reinforcement. When appropriate, we support our suppliers in the optimisation of their production process. We prefer to work with proactive suppliers who share our commitment to achieving the above objectives.


...social human resources management
We consider our employees and their personal development as the foundation of our social policy. This policy focuses on openness, transparency and trust. The success of Trioliet's people management is illustrated by our low absence rate. Recruitment, development and retention of well-qualified people are important to us. We try to achieve this through education and training, safety at work and corporate responsibility. Every year we offer our employees the opportunity to take a course to improve in their field. If necessary, the physical stress at the workstations is also tested. We also work together with reintegration agencies and local councils to offer temporary work to people who are finding it difficult to enter the workforce, so that they can gain experience.


 ...customer-oriented and innovative
We focus on the customer's needs, wishes and queries. These are important conditions to sustain our company in the long term. A good example of this is our (patented) on-load tap changer reduction gearbox, which saves significant amounts of fuel.
We continuously work to improve our quality and service. The trust our customers place in us is the principal reason for our existence. We therefore attach a great deal of importance to being reliable, offering certainties and meeting our commitments. An important part of this service is the fast, reliable delivery of parts. In cooperation with our dealers and warehouses in most countries in Europe, North America, Russia, China and South America, we strive towards optimal service for parts. Our products often have a long life span, which means that we also have long-term commitments to our customers. That is the foundation of our company. Now and in the future. Obviously our machines need to meet the current safety standards for animals and humans.

The world is also changing in many areas. This means that the expectations of our customers also keep changing. We want to respond to this by continuously improving our services, making our communication more transparent and providing honest and clear information about our products. We want to be accessible and offer quick solutions, and above all we want to listen to our customers. Customer satisfaction surveys are essential in this respect. We also pursue a clear quality policy.


...distinction in sustainability
Trioliet is a family company that has been operating since 1950. The core values of our company are tradition, vitality, innovation and enterprise.
Profitability is a necessary condition for continuity. Profit enables us to continue to invest in (new) people, training courses, better products, working conditions, cleaner production methods, energy-efficient equipment and countless other sustainable measures. Such investments have meant that our machines require little maintenance and therefore save costs. Our (patented) auger blades also have a high cutting capacity. They are shaped so that the blades are mounted in an optimal, horizontal position with respect to the sloped auger section. This ensures the best possible cutting performance with a minimum of power and therefore saves fuel. 



...an environmentally aware policy
We strive to further reduce the use of environmentally harmful products by replacing them with environmentally friendly alternatives. The primary requirement here is that our alternative must have at least the same quality as the traditional product, although we always aim to improve quality. This ensures that the feed is always mixed and composed in the best possible way, so that the cattle ingest the right amounts of all the nutrients. For the cattle this leads to better digestion of the feed, which increases milk production and reduces manure production. It also improves the health of the livestock. Accurate and efficient feeding additionally reduces costs and benefits the environment and animal welfare.
Using an automatic feeding system enhances animal welfare and reduces the emission of greenhouse gases. With better feed utilisation, the same amount of milk or even more can be produced with fewer cows and less use of fossil fuels. This creates a better balance in the entire dairy production cycle.
Recycled products are used where possible, such as in the silos of our automatic feeding system.
In addition to feeding machines, Trioliet manufactures machines to generate biogas. These stationary mixers are an essential part of the biogas installation. Energy-rich sustainable crops and food industry waste from the stationary mixers are added to the digester in combination with manure to produce biogas. This alternative energy generation method is both sustainable and environmentally-friendly. Such installations also offer a solution for processing manure and utilising waste in a less environmentally damaging way. 

...animal welfare

The animals are central to the design of our machines. We avoid sharp edges on machines that could cause injuries in the animals. We also use magnetic separators to prevent any metal parts from ending up in the feed as much as possible. The animals are fed as comfortably as possible with well-mixed rations dispensed in an airy mass. Automation allows more frequent feeding in very accurately weighed and dispensed quantities. These processes are optimised with links to intelligent software to improve the comfort and welfare of the animals.

...international recognitionTrioliet is known all over the world thanks to its unique position as an all-round provider of feeding machines for cattle farms. More than 80% of our machines are exported to over 40 countries. All machines focus on the efficient management of modern livestock farms. Strict compliance with all international legislation and regulations is a matter of course.  ...communicationTrioliet is involved in the community where it conducts its business. Good communication is essential in this respect. Trioliet tries to keep everyone well informed at all times by consulting with its employees, works council and stakeholders. Employees are informed of the most recent state of affairs in frequent information meetings that are held to increase our employees' involvement and their awareness of Trioliet's customer focus. We are also active in schools to encourage young people to choose a technical or agricultural education, and we offer work/study programmes, internships and graduate placements to narrow the gap between education and industry as much as possible. Our job events show how attractive and challenging technology and technical jobs can be in an agricultural environment. We provide tours for customers or other interested parties in our industry and/or our surroundings almost daily, to show that technology and agriculture have a bright future.

Privacy & Cookie Statement

To continue, you must accept our Privacy & Cookie Statement. In this Privacy & Cookie Statement, we explain which personal data Trioliet collects and for what purposes we use this personal data. 

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Privacy Statement

WHAT DO WE DO WITH COLLECTED DATA?

Through its website(s), application(s), promotions, dealers and other services, Trioliet collects personal data, including data about you (hereinafter referred to as "personal data"). Personal data may be: your name, address, town/city, phone number, e-mail address, occupation. You provide some of this data to us directly, for example, when you fill out a contact form, place an order with us and/or visit our website. Trioliet firmly believes that the protection of personal data is of key importance.

Trioliet is the data controller, in legal terms, for the processing of all personal data that is obtained through the above channels and approaches. By Trioliet, we mean Trioliet B.V. 

We make every effort to ensure our services are transparent, personal and reliable. In this context, it is important to us that you know exactly which personal data Trioliet collects and for what purposes we use this personal data. In this Privacy Statement we will describe that clearly. Trioliet in any case guarantees that personal data is collected, used and deleted with care, and in line with legal and other regulations. 

This Privacy Statement may be updated from time to time, should new developments make this necessary. The most up-to-date Trioliet Privacy Statement can always be found on our website at www.trioliet.com. If the Privacy Statement is amended, Trioliet will inform you about this via its website or by e-mail.

QUESTIONS

If you have any questions about our Privacy Statement, you can send these to:

Trioliet B.V.

PR Department

Kleibultweg 59

7575 BW Oldenzaal, The Netherlands

or to info@trioliet.com 

Oldenzaal, May 2018

 

WHY DOES TRIOLIET NEED DATA?

Trioliet processes your personal data for a number of different reasons. This may be so that we can reply to a question you have, send you a digital newsletter by e-mail, contact you by phone if you request us to do so, if we are carrying out market research or to contact you in writing (by e-mail and/or by post) if you cannot be reached by phone for any reason. In addition, Trioliet may use your personal data in order to be able to perform the order you have place with us, for example this may be an order you placed to be delivered by post, for which we need your address. Trioliet also stores and processes information and cookies (small text files that are stored on your device) in order to optimise and analyse the websites that Trioliet manages (www.trioliet.com, www.download.trioliet.com and www.automaticfeeding.com). You can find below in more detail the different reasons for which we collect and process personal data.

 

HOW LONG IS DATA RETAINED?

Trioliet will retain your personal data only for as long as is strictly necessary to achieve the goals for which your data was collected. In the case of the e-mail newsletter, we will store your data for as long as you remain a subscriber. You can withdraw your consent to us sending you e-mail newsletters at any time, by using the Unsubscribe link in the e-mail message. To optimise and analyse the website your (anonymous) personal data  will be stored for no longer than 50 months or as long as you have given your permission.

 

FOR WHAT PURPOSES DOES TRIOLIET COLLECT AND PROCESS PERSONAL DATA?

Trioliet collects and processes personal data for the following purposes:

1. delivering orders;

2. sending out offers, news and promotions by e-mail, app and post;

3. analysis to improve processes, develop products and services, and market research;

4. to support communication and campaigns through social media;

5. complaints handling and requests for information.

 

1.       Delivering orders

Trioliet stores personal data when you visit the Trioliet website, when you use Trioliet applications (hereafter: "Trioliet Apps"), and when customers enquire about or order products or services.

2.       Sending out offers, news and promotions by e-mail and the app

Once you have given your consent, your e-mail address may be used to send you newsletters with user stories, specific promotions and information, for example, about (new) products and services. You can withdraw your consent to us sending you e-mail newsletters at any time, by using the Unsubscribe link in the e-mail message or  on the unsubscribe page on our website. If you have installed one of the Trioliet Apps (the Trioliet Feeding Experience App, the Trioliet Fan App or the Cab Control App) and have agreed to receive push notifications, you will receive push messages about current special offers, specific promotions and information about such things as (new) products and services. You can withdraw your consent to this at any time by using the settings on your phone to reject the push notifications. By using any one of the Trioliet Apps, you are agreeing to receive messages in the inbox for that app. Finally, Trioliet may send you offers, specific promotions and information about (new) products and services by post. In this case too, you can unsubscribe via the Trioliet PR department (see the end of this privacy statement) or through the unsubscribe option included in e-mails.

3.       Analysis to improve processes, develop products/services and market research

Trioliet seeks to provide high-quality websites, apps and services, and to align the range of services as closely as possible to the wishes and needs of our customers and visitors. In order to do so, Trioliet carries out statistical research so that we can make changes where needed. Trioliet may use customer data for this statistical research. The results of our research are only ever reported on an aggregated basis. This means that the results cannot in any way be traced back to individual customers.

MAPPING WEBSITE VISITS 

On the Trioliet websites general information about a visit is retained, including the IP address of your computer, the date and time of the query and the data sent by your browser. This data is used to analyse visitor and click behaviour on the website. Trioliet uses this information to improve the way that the website works. This information is anonymised as far as possible and is not supplied to third parties. 

GOOGLE ANALYTICS

Trioliet uses Google Analytics to record how users make use of the website and how effective Trioliet's Adwords advertisements are in Google search results pages. The information received, including the address (anonymised IP address) of your computer, is transferred and stored by Google on servers in the United States. Please read Google's Privacy Policy for more information https://policies.google.com/privacy. You can also find Google Analytics's Privacy Policy here https://www.google.com/analytics/learn/privacy.html?.

Google uses this information to record how our website is used, to be able to produce reports about the website for Trioliet and to offer its advertisers information about the effectiveness of their campaigns. Google may supply this information to third parties if Google is legally required to do so, or if these third parties process the information on behalf of Google. This is outside Trioliet's control.  Trioliet has not given Google its consent to use the Analytics data provided for any other Google services. 

Personal data may also be used by Trioliet for market research purposes.

4.       To support online marketing communication and campaigns

Trioliet enjoys using the web and (its own) social media channels to tell customers, website visitors and users of the app about its organisation, products and/or services. The goal is to provide useful and relevant information and/or to answer questions. Trioliet therefore actively follows online and social media channels, such as Facebook, Twitter, Instagram and blogs. Trioliet tracks discussions on these channels, takes part in them and answers individual, relevant questions where possible. Trioliet explicitly reserves the right not to react to every question or comment. No rights may be derived from the fact of reacting or not to any content. Trioliet makes use of the access provided by visitors or customers to social media, such as Facebook, which gives Trioliet access to (some of) your data on the social media channel. In order to be able to show personalised advertisements when you visit social media (such as Facebook), search engines (such as Google) or other websites and apps, we can match your e-mail address or other identifying data with the details from the social media or search engines. This is always done in encrypted and anonymised form. If you communicate with us via social media pages (for example, if you post a comment or follow us by clicking on the "Like" button), we may be able to see some personal data about you. This Privacy Statement applies in this case to the personal data that Trioliet processes. If you opt to share the Trioliet website or other Trioliet (online) services through social media, your personal data (such as your name and the fact that you are interested in our products and services) may also be visible to all visitors to your personal social media pages. The terms and conditions and the privacy policy of the relevant social media sites apply to the use of these social media websites.

5.       Complaints handling and requests for information

If you contact Trioliet because you have questions or complaints about Trioliet's services, we will store your contact details and your question or complaint. Trioliet may ask you for further personal data should this be necessary to reply to the question or process the complaint. The personal data provided will be used to deal with the question or complaint.

 

ACCESS TO AND RECTIFICATION OF PERSONAL DATA

If you wish to know what personal data Trioliet has collected about you and is using, you may ask Trioliet to send you a copy of this. Trioliet will first ask you to provide a copy of your official ID. The request for access can be sent to info@trioliet.com for the attention of PR. Trioliet will reply in writing to your request within four (4) weeks using the e-mail address provided. If, having reviewed the personal data, you wish said data to be rectified, completed, erased and/or restricted, you may send a new request. Trioliet will also reply to this request within four (4) weeks. 

 

WHICH THIRD PARTIES HAVE ACCESS TO YOUR DATA?

Trioliet involves third parties in the supply of its services. These may be third parties that Trioliet involves to carry out marketing activities (such as printers, e-mail and mail processors).

Personal data will only be made available to third parties when this data is necessary for the third party to carry out the required services (for example: we use the software program Mailchimp to send our newsletters, see the privacy policy of Mailchimp here: https://mailchimp.com/legal/privacy and their terms of use https://mailchimp.com/legal/terms). If these third parties process personal data in the course of supplying the required services, they are doing so in their capacity as data processor for Trioliet, and Trioliet has applied the necessary technical and organisational measures to ensure that your data is used solely for the above purposes.

Only if Trioliet is legally obliged to do so will personal data be provided to supervisory bodies, tax authorities and investigative bodies. In this context, personal data may be provided to recipients in countries outside the European Economic Area. In such cases, Trioliet will take the necessary steps to reasonably ensure that your data is protected as well as possible.

SECURITY OF PERSONAL DATA

Trioliet attaches great importance to keeping personal data properly secure. Trioliet has therefore taken the necessary technical and organisational measures to secure your personal data against loss or any kind of unlawful processing. For example, during order processing and when sending contact forms, Trioliet always uses a secure (SSL) connection.

TRIOLIET AND THIRD-PARTY WEBSITES

On the Trioliet website you will find links to other websites. Trioliet is not responsible for how these third parties handle personal data. Should you require more information, read the relevant privacy statement for each website.

 

CONTACT

www.trioliet.com , www.automaticfeeding.com and www.download.trioliet.com are Trioliet's websites. Trioliet can be reached as follows: Postal address: Kleibultweg 59, 7575 BW, Oldenzaal, The Netherlands. Registered in the Chamber of Commerce trade register under number: 06 03 98 81. Telephone: +31(0)- 541 57 21 21, e-mail address: info@trioliet.com  

 

Oldenzaal, May 2018